Frequently Asked Questions


Who is eligible for our services?

​Families who have a child or young person who has been diagnosed with a complex medical need between 0 and 18yrs.

Are you a free service?

Yes, but you will be asked to pay for things like outings and activities.

Do you provide support for children with special educational needs?

Yes, we provide activities and outings for children and young people with complex medical needs, SEN and disabilities.

How are you funded?

We currently do not receive any funding from the government. The money raised is through fundraising and from grant making trusts.

Are you DBS (Disclosure and Barring Service, previously CRB) checked?

Yes we are.

How do families ask for help?

Contact our Helpline or fill in an enquiry form and our Support Team will be in touch to discuss your referral.

Once we have discussed your application, we will arrange a time to meet you and your family to assess your family’s needs.

If you would like to contact The Maypole Project please telephone our helpline on:

What areas do you provide support?

Bromley, Lewisham, Greenwich, Lambeth and Southwark

How can I refer my family?

We ask that families self refer. Find out more here Refer my family

At what point in a child’s illness does The Maypole Project become involved?

We can be contacted for support at any stage of illness from diagnosis, during treatment and into bereavement. Very importantly, there is no time limit to the support we provide.

What training do staff undertake?

Mandatory training on the impacts on family members when affected by childhood illness or disability. Plus: Child Protection, Health and Safety, First Aid, Moving and Handling and other training when required.

Do you provide transport?

We have a minibus which is able to accommodate wheelchairs and buggies.

How long can you support for?

We support families for as long as you need us. Read our stories for more information.

How frequent is the support?

Our support is very flexible and we support when needed, tailoring support to your needs.

Do you support siblings?

Yes we do.  Visit our about section for more information.